Terms & Conditions
Effective from 19th March 2026
Horizon Growth Limited (trading as Launch Start-Up & Growth Specialists)
Company No: 12889483 | Registered Office: 16 Commerce Square, Lace Market, Nottingham, NG1 1HS
Quick Summary
Projects are delivered in defined phases.
Payment is required before work begins on the next phase.
Invoices are payable on the day they are issued, or by the next business day if issued after 3:00pm (UK time).
We rely on accurate, complete and truthful information from clients.
We may pause or terminate work if payment is not made or if a client fails to cooperate.
We are consultants, not solicitors, accountants, tax advisers or regulated financial advisers.
We are not responsible for third-party providers or third-party decisions.
If a client starts as an individual and later forms or uses a business, both the individual and the business may remain liable.
For the full details, please read the full Terms below.
Plain English Overview
We aim to be clear and fair in how we work. Here is what these Terms mean in practice:
Our projects are delivered in stages or phases. Once one phase is completed, payment must be made before the next phase starts.
We do not offer 7-day or 30-day credit terms. Invoices are due the same day, or the next business day if sent after 3:00pm.
If payment is not made, or if a client disappears, withholds key information, delays decisions, or fails to cooperate, we may pause or end the engagement.
If we have started work, carried out a phase, or produced deliverables, those fees remain payable.
We are entitled to rely on the information clients give us. If a client gives inaccurate, incomplete, misleading, or withheld information, we are not responsible for the consequences.
We provide business support and consultancy services only. Clients must take their own legal, tax, accounting, financial, and regulated advice where needed.
If a client comes to us as an individual and later sets up or uses a company or other entity, that does not remove the individual’s original responsibility to pay.
Our liability is limited as set out below, and we do not accept responsibility for lost profits, missed opportunities, third-party failures, or outcomes outside our control.
This overview is for ease of reading only and does not replace the full legal Terms below.
Full Terms and Conditions
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern the provision of services by Horizon Growth Limited (trading as Launch Start-Up & Growth Specialists) (“Launch”, “we”, “us”, “our”) to the client (“Client”, “you”, “your”).
1.2 By accepting a proposal, quotation, invoice, making payment, instructing us to begin work, or otherwise confirming engagement in writing or electronically, you agree to be bound by these Terms.
1.3 These Terms apply to all services provided by Launch unless expressly agreed otherwise in writing.
1.4 These Terms apply whether you engage us as an individual, sole trader, partnership, company, or other business entity.
2. Client Capacity and Continuing Liability
2.1 A Client may engage us as an individual or on behalf of a business, partnership, company, or other entity.
2.2 Where a Client initially engages us in a personal capacity and subsequently establishes, operates through, or instructs us to provide services for the benefit of a company or other business entity during the course of the engagement:
(a) the individual entering into the engagement shall remain personally liable for all obligations, fees, liabilities, and charges under these Terms; and
(b) the company or other entity receiving the benefit of the services shall also be treated as a Client for the purposes of these Terms.
2.3 In such circumstances, the individual and the relevant entity shall be jointly and severally liable for all sums due and all obligations arising under these Terms.
2.4 The formation, use, or introduction of a company or other entity during the engagement shall not transfer, extinguish, novate, or reduce the original Client’s obligations unless we expressly agree in writing.
2.5 We may invoice the individual, the entity, or both.
3. Nature of Services
3.1 We provide structured business consultancy, project support, launch support, operational setup support, growth support, and regulatory preparation support.
3.2 Services may include, without limitation:
business planning and commercial modelling;
company formation and structuring;
branding and website setup;
financial forecasting;
CRM and operational systems setup;
governance frameworks;
regulatory preparation;
funding readiness support; and
related consultancy and implementation support.
3.3 The exact scope of services for each engagement will be set out in the relevant proposal, quotation, statement of work, invoice, or engagement document.
3.4 Unless expressly agreed otherwise in writing, services are provided as a structured package, project, or staged engagement and not as separable standalone items.
4. Structured Project Delivery
4.1 We deliver services through a structured delivery model, typically in phases, stages, milestones, or workstreams.
4.2 Any phase descriptions used in proposals, quotations, sales materials, or communications are illustrative only unless specifically stated otherwise in the engagement document.
4.3 A phase shall be treated as complete when we have carried out and/or made available the deliverables, work product, support, advice, documentation, or actions allocated to that phase.
4.4 Progression to the next phase is conditional upon payment in full of all invoices relating to the previous phase.
4.5 We are under no obligation to begin, continue, or complete any later phase until payment for the preceding phase has been received in cleared funds.
4.6 Any request outside the agreed scope shall be treated as additional work and may require a revised quotation, a separate agreement, or additional fees.
5. Client Information and Reliance
5.1 You warrant, represent, and undertake that all information, documents, materials, responses, statements, data, and instructions supplied to us are accurate, complete, truthful, not misleading, and kept up to date.
5.2 We are entitled to rely on all information provided by you without independent verification.
5.3 We are not responsible for checking the legal, financial, tax, regulatory, factual, or commercial accuracy of the information you provide unless we expressly agree in writing to do so.
5.4 We shall not be liable for any delay, loss, cost, damage, failed application, rejected application, regulatory issue, third-party issue, or other consequence arising directly or indirectly from inaccurate, incomplete, misleading, omitted, or late information supplied by you.
5.5 If any information supplied by you is inaccurate, incomplete, misleading, omitted, or late, you shall remain fully responsible for all consequences arising from that.
6. Client Responsibilities
6.1 You agree to:
(a) provide accurate, complete, and truthful information;
(b) provide requested documents, approvals, responses, and instructions promptly;
(c) notify us immediately if previously supplied information is incorrect or incomplete;
(d) cooperate fully and in good faith throughout the engagement;
(e) make timely decisions necessary for project progress; and
(f) ensure that you have authority to instruct us and bind any person, company, or organisation on whose behalf services are requested.
6.2 We are not responsible for delays, additional costs, or adverse outcomes caused by:
(a) late, incomplete, misleading, or inaccurate information;
(b) delayed responses or approvals;
(c) failure to provide requested documents or access;
(d) changes in your instructions; or
(e) delays, failures, or requirements of third parties.
7. Professional Services Disclaimer
7.1 We provide business consultancy and support services only.
7.2 We do not provide legal advice, tax advice, accounting advice, audit services, investment advice, regulated financial advice, or any other regulated professional advice.
7.3 Any information, templates, guidance, documentation, comments, or suggestions provided by us are supplied for general business support purposes only.
7.4 You are solely responsible for obtaining independent advice from appropriately qualified legal, tax, accounting, financial, insurance, HR, regulatory, or other professional advisers where required.
7.5 We accept no liability for any reliance placed on our services or materials in place of obtaining independent professional advice.
8. Regulatory Preparation and Applications
8.1 Where we assist with regulatory preparation, application preparation, compliance readiness, or related support, we provide structured support only.
8.2 We do not act as a regulator, licensing authority, inspecting body, legal authority, or decision-maker.
8.3 All regulatory, licensing, registration, inspection, approval, and compliance decisions remain entirely independent of us.
8.4 We do not guarantee approval, registration, licensing, inspection outcomes, funding outcomes, or any particular regulatory or commercial result.
8.5 Any statutory fees, filing fees, application fees, or third-party charges are payable directly by you unless expressly stated otherwise in writing.
9. Third-Party Systems and Providers
9.1 We may recommend, refer, introduce, assist with, or help implement third-party systems, products, software, suppliers, or providers.
9.2 These may include, without limitation, banks, payment providers, software providers, accountants, CRM systems, website hosts, booking systems, printers, regulators, funders, and application platforms.
9.3 We do not control and are not responsible for any third-party provider’s acts, omissions, failures, delays, pricing, service levels, security, suitability, availability, or outcomes.
9.4 Any contract relating to a third-party provider is between you and that provider.
10. Fees and Payment Terms
10.1 Fees shall be as set out in the relevant proposal, quotation, invoice, or engagement document.
10.2 Projects and packages may be invoiced in phases for administrative convenience. Each phase invoice must be paid in full before work on the next phase begins.
10.3 Unless we expressly agree otherwise in writing, invoices are payable on the day of issue.
10.4 Where an invoice is issued after 3:00pm (UK time), payment shall be due no later than the next business day.
10.5 We do not offer credit terms unless expressly confirmed by us in writing.
10.6 Time for payment shall be of the essence of this agreement.
10.7 If payment is late, we may, without prejudice to any other rights:
(a) suspend or pause services;
(b) refuse to begin any further phase or stage;
(c) withhold deliverables, documents, applications, files, releases, submissions, or completed work;
(d) terminate the engagement; and/or
(e) recover all sums due through legal or debt recovery action.
10.8 We may charge statutory interest and fixed compensation and recover reasonable debt recovery and legal costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
10.9 All fees are exclusive of VAT unless stated otherwise.
10.10 No delay or indulgence by us in enforcing payment shall amount to a waiver of our rights.
11. Delivery of Services
11.1 Any timeframe, target date, launch date, completion estimate, or delivery indication is an estimate only unless expressly agreed in writing as a binding deadline.
11.2 Services and deliverables are deemed delivered when we have completed the relevant phase or made the relevant deliverables, work product, documentation, or support available to you.
11.3 You remain liable for payment whether or not you implement, use, submit, deploy, adopt, or benefit from the deliverables.
12. Acceptance of Deliverables
12.1 Any deliverable, report, document, draft, submission, file, or other work product supplied by us shall be deemed accepted unless you notify us in writing of a material issue within 7 calendar days of delivery.
12.2 Any notice of issue must clearly identify the material defect or concern.
12.3 We shall have a reasonable opportunity to review any notified issue and, where appropriate, correct a genuine material defect within the agreed scope.
12.4 Failure to notify us in writing within the period set out above shall constitute conclusive acceptance of the deliverable.
13. Complaints Procedure
13.1 If you have a complaint regarding our services, you must notify us in writing as soon as reasonably possible and in any event within 14 days of becoming aware of the matter.
13.2 We will review the complaint and respond within a reasonable period.
13.3 No claim, complaint, or dispute may be raised in relation to any service or deliverable more than 30 days after the relevant work or deliverable was completed or provided, except where such restriction is prohibited by law.
14. Suspension and Termination
14.1 We may suspend or terminate an engagement immediately if:
(a) you fail to make payment on time;
(b) you fail to cooperate or provide required information;
(c) you become unresponsive;
(d) you provide inaccurate, incomplete, or misleading information;
(e) you act abusively, obstructively, unreasonably, or in a manner that prevents efficient progress of the engagement; or
(f) continuing the engagement would expose us to legal, regulatory, reputational, operational, or financial risk.
14.2 If we suspend or terminate under this clause:
(a) all work completed to date remains chargeable and payable immediately;
(b) any phase already started shall remain chargeable in full; and
(c) where the engagement is a fixed-price package or agreed multi-phase package, the full agreed package fee may remain payable where your breach, non-cooperation, or conduct prevents completion.
14.3 Either party may terminate for material breach by the other party if that breach is capable of remedy and is not remedied within 14 days of written notice.
15. Client Indemnity
15.1 You shall indemnify and keep indemnified us, our directors, employees, contractors, and representatives against all losses, liabilities, damages, claims, demands, actions, proceedings, costs, and expenses (including legal and professional costs) arising from or in connection with:
(a) inaccurate, incomplete, misleading, or omitted information supplied by you;
(b) your failure to disclose relevant facts, risks, or circumstances;
(c) your breach of these Terms;
(d) any regulatory, compliance, legal, tax, employment, consumer, or data protection issue arising from your business, conduct, or decisions; and
(e) any claim by a third party arising from your instructions, business activities, or use of our deliverables.
16. Intellectual Property
16.1 We retain ownership of all pre-existing materials, methods, systems, templates, know-how, frameworks, processes, drafts, and working materials created or used by us.
16.2 Until all invoices have been paid in full, all deliverables and work product remain our property to the fullest extent permitted by law.
16.3 Upon full payment, you are granted a non-exclusive, perpetual licence to use the final deliverables created specifically for your business for their intended business purpose.
16.4 You may not resell, redistribute, sublicense, reproduce, publish, or exploit our work, methods, templates, or materials beyond their intended use without our prior written consent.
16.5 We may refer to anonymised case studies and general project categories for marketing purposes unless expressly agreed otherwise in writing.
17. Confidentiality and Data Protection
17.1 Each party shall keep confidential all non-public information disclosed by the other party in connection with the engagement.
17.2 We may disclose information where reasonably necessary for service delivery, regulatory compliance, legal obligations, debt recovery, professional advice, or enforcement of our rights.
17.3 We will process personal data in accordance with applicable UK data protection law. Further details may be set out in our Privacy Policy.
18. Use of Technology and AI
18.1 We may use software, automation tools, AI-assisted tools, research tools, and other technology in the course of delivering services.
18.2 Any such tools are used to support efficiency, drafting, structuring, research, and administration.
18.3 Final deliverables remain subject to our review and oversight.
18.4 You acknowledge that the use of technology tools does not create any representation that outputs are legal, tax, regulated, or independently certified professional advice.
19. Limitation of Liability
19.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
19.2 Subject to clause 19.1, our total aggregate liability arising out of or in connection with the engagement, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise, shall be limited to the total fees actually paid by you for the specific engagement giving rise to the claim.
19.3 Subject to clause 19.1, we shall not be liable for any:
(a) indirect or consequential loss;
(b) loss of profit;
(c) loss of revenue;
(d) loss of business;
(e) loss of opportunity;
(f) loss of goodwill;
(g) loss of anticipated savings;
(h) wasted management time;
(i) failed funding outcomes;
(j) failed applications, registrations, inspections, or approvals; or
(k) losses arising from third-party acts or omissions.
19.4 You acknowledge that the fees charged reflect the allocation of risk under these Terms.
20. Force Majeure
20.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.
20.2 Such circumstances include, without limitation, acts of God, natural disaster, fire, flood, pandemic, epidemic, cyber incident, power failure, systems outage, supplier failure, internet failure, labour dispute, government action, regulatory delay, or failure of a third party.
21. Entire Agreement
21.1 These Terms, together with any proposal, quotation, engagement document, or statement of work issued by us, constitute the entire agreement between the parties.
21.2 You acknowledge that you have not relied on any statement, representation, assurance, or warranty that is not expressly set out in these Terms or the relevant engagement document.
22. Acceptance of Terms and Electronic Agreement
22.1 A binding contract is formed when you accept a proposal, quotation, invoice, engagement document, or otherwise instruct us to begin work.
22.2 Acceptance may be given electronically, by email, by digital signature, by payment, by written confirmation, or by conduct clearly indicating agreement.
22.3 Electronic communications, digital signatures, and online confirmations shall be admissible as evidence of agreement and shall have the same effect as signed hard copy documents.
23. Debt Recovery
23.1 If you fail to pay sums due, we may take legal proceedings, use solicitors, or instruct debt recovery agents to recover outstanding amounts.
23.2 You shall be responsible for all recoverable legal, enforcement, tracing, agency, and debt recovery costs incurred by us in enforcing payment, to the extent permitted by law.
24. Governing Law and Jurisdiction
24.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.
24.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.